Man With A Van Putney Terms and Conditions

These Terms and Conditions set out the basis on which Man With A Van Putney provides domestic and commercial removal, transport, collection, and related loading or unloading services. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any service. These terms are intended to be clear and fair, and they apply to all bookings unless otherwise agreed in writing.

In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “customer” mean the person requesting the service. A booking may be made by an individual, a business, a landlord, or another authorised representative. Where a booking is made on behalf of another person, the person making the booking confirms that they have authority to do so and that they accept responsibility for payment unless we agree otherwise.

These terms are designed for a UK legal context and should be read alongside any specific written quotation, job confirmation, or agreed schedule. If any part of a quotation differs from these terms, the quotation will take priority for that specific booking only, provided it has been confirmed by us in writing. Nothing in these terms affects your statutory rights where applicable.

Booking process

Bookings are normally made by providing details of the items to be moved, the collection and delivery locations, preferred date and time, access information, and any additional requirements such as packing assistance, heavy lifting, or disposal of unwanted items. On receipt of this information, we may provide an estimate or a fixed-price quotation, depending on the nature of the job. A quotation is based on the information available at the time and may change if the description of the work changes materially.

Once you accept a quotation or otherwise confirm the booking, a service agreement is formed. We may request additional information before confirming the booking, including photographs, inventory details, floor level, parking restrictions, or special handling requirements. If important information is missing or inaccurate, we may revise the quotation, change the vehicle size, amend staffing requirements, or decline the booking. We may also refuse a booking where the work would be unsafe, unlawful, or impracticable.

Payment terms

Unless otherwise agreed in writing, payment is due on completion of the service on the day of the job. We may require a deposit, part-payment, or advance payment for larger bookings, same-day work, repeat bookings, or jobs involving third-party costs. We accept payment by the methods we state in our booking confirmation or invoice. Where card processing, bank transfer, or cash terms are offered, payment must be made in full without deduction, set-off, or withholding.

Our prices may be based on hourly rates, fixed rates, mileage, volume, manning levels, waiting time, congestion, parking charges, tolls, or disposal fees, depending on the nature of the service. Any additional work requested by you, or required because the job differs from the information originally supplied, may result in extra charges. If the job takes longer than expected due to delays outside our control, including access issues, incorrect addresses, incomplete packing, or unnotified extra items, additional charges may apply.

Cancellations and amendments

You may cancel or amend a booking by giving us reasonable notice. Cancellation charges may apply depending on how much notice is given, whether labour or vehicle time has been reserved, and whether any third-party costs have already been incurred. Where we have allocated staff, scheduled equipment, or committed to disposal or storage arrangements, cancellation fees may reflect our actual losses and reasonable administration costs.

If you need to change the date, time, or scope of a booking, we will try to accommodate the request, but changes are subject to availability and may affect the price. We may cancel or postpone a booking if events beyond our reasonable control make performance impossible or unsafe. This includes severe weather, traffic disruption, vehicle breakdown, staff illness, accidents, road closures, or legal restrictions. In such cases, we will seek to offer an alternative date or suitable solution where possible.

We may also cancel the booking immediately if you fail to provide safe access, if the items are misdescribed, if the job involves prohibited or hazardous materials, if payment terms are not met, or if your conduct creates a health and safety risk. If we cancel for these reasons, you may remain liable for any costs already incurred and for a reasonable cancellation fee where appropriate.

Customer responsibilities

You are responsible for ensuring that the items to be moved are properly prepared, unless packing or dismantling services have been specifically included in the booking. Fragile items should be protected, cupboards and drawers should be secured, and loose contents should be packed suitably. You must make sure that we have clear access to the collection and delivery points, including any required permits, parking permissions, lift access, keys, or building entry arrangements.

You must tell us in advance about items that are unusually heavy, awkward, fragile, valuable, or requiring special handling. This includes, without limitation, pianos, safes, glass items, antiques, artwork, appliances with residual fluids, and items that may require extra manpower or specialist equipment. Failure to disclose such information may lead to refusal of the item, extra charges, delays, or limits on liability.

It is your responsibility to ensure that all items are lawful to transport and that you have the right to dispose of, transfer, or move them. If we are asked to collect waste or unwanted belongings, you confirm that they are not contaminated, dangerous, or prohibited under applicable law. We may ask you to segregate waste types or to identify items requiring special disposal arrangements.

Liability and service limitations

We will exercise reasonable care and skill in providing the service. However, our liability is limited to loss or damage directly caused by our negligence or breach of contract and only to the extent permitted by law. We are not responsible for indirect loss, consequential loss, loss of profit, loss of opportunity, loss of business, emotional distress, or any loss arising from delay unless such liability cannot be excluded by law.

Where damage is alleged, you must notify us as soon as reasonably possible and in any event within a reasonable time after completion of the service. You should retain the damaged item and any packaging so that we may inspect the issue if needed. We may, at our option, repair, replace, or pay the reasonable value of the damaged item, taking into account age, condition, and fair wear and tear. Our responsibility is limited to the direct loss suffered and does not extend to pre-existing faults or inadequate packing by the customer.

We are not liable for damage caused by items not properly packed, items already defective, doors, floors, walls, lifts, or access points where reasonable care was taken, or damage arising from hidden defects, unsuitable access, or unsafe loading instructions given by you. If you ask us to move items through tight spaces or via routes we advise are risky, you accept the associated risk unless otherwise agreed in writing. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited.

Waste regulations and prohibited items

Where the service involves removal, collection, or disposal of waste, you must comply with all applicable UK waste laws and regulations. We will only transport, handle, or dispose of waste in a lawful manner and may require information about the origin, type, and condition of the waste before accepting the job. You must not include any items that are hazardous, explosive, corrosive, toxic, infectious, or otherwise prohibited without prior written agreement and the necessary authorisations.

Examples of prohibited or restricted materials may include asbestos, paint cans with hazardous residue, chemicals, clinical waste, gas cylinders, fuels, batteries requiring specialist treatment, sharps, solvents, and contaminated materials. If such items are presented without disclosure, we may refuse collection, separate the items at your expense, or terminate the booking. Any additional charges arising from non-compliant waste, sorting, transport requirements, or disposal fees will be payable by you.

Where we act as the producer, carrier, or disposer of waste for the purposes of legal compliance, we may issue or request relevant records, descriptions, or confirmations. You agree to provide accurate information and to cooperate with any lawful documentation requirements. We may decline to remove waste if we reasonably believe it has not been properly described or if acceptance would breach waste handling obligations. The customer remains responsible for ensuring that items offered for disposal are lawful and correctly identified.

Delays, access, and waiting time

Timings are estimates unless a guaranteed slot has been expressly agreed in writing. Traffic, parking, loading restrictions, weather, building access, lift availability, and the conduct of third parties may affect arrival or completion times. We will aim to keep you informed where possible, but we are not responsible for delays caused by circumstances outside our reasonable control. If waiting time occurs because access is unavailable or the customer is not ready, waiting charges may apply.

Where parking is restricted, you are responsible for making suitable arrangements or paying any associated charges unless we have agreed to arrange them on your behalf. If the vehicle cannot stop safely or legally near the location, additional carrying distance may increase the price. If we cannot complete the work because access is impossible, unsafe, or unlawful, we may charge for time spent and reasonable costs incurred.

Insurance and risk Risk in the items remains with you until they are loaded into our vehicle and returns to you once they have been unloaded at the destination or placed where you have instructed us. We are not an insurer of goods, and any cover we maintain is subject to its own terms, conditions, exclusions, and excesses. It is your responsibility to ensure that your own goods in transit, property, or liability insurance is adequate for the value and nature of the items being moved.

Claims procedure

If you believe a loss or damage has occurred, you should tell us promptly and provide reasonable details, including photographs where possible, a description of the item, and the circumstances in which the issue arose. We may request proof of value, age, purchase, or repair history. Any claim must be submitted in good faith and supported by reasonable evidence. We may inspect the item or ask for further information before deciding how to respond.

We will assess claims fairly and in line with these terms. If liability is accepted, any payment or remedy will be limited to the direct loss actually suffered and will not exceed the amount paid for the affected service unless required by law. Where the claim relates to damage caused by packing, faulty goods, inaccessible premises, or instructions given by the customer, we may decline the claim.

Termination and refusal of service We may refuse, suspend, or terminate the service if you breach these terms, if the job is unsafe, if unlawful items are present, if payment is not made as required, or if your behaviour toward our staff is abusive, threatening, or obstructive. In such circumstances, you may be responsible for any costs already incurred. We may also refuse to continue where conditions on site materially differ from the booking details supplied.

General terms

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in exercising any right shall operate as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of the service provider. These terms, together with any written quotation or confirmation, form the entire agreement between the parties in relation to the service.

Nothing in these terms creates a partnership, joint venture, or employment relationship between us and you. You may not assign your rights or obligations under the agreement without our written consent. We may assign or subcontract part or all of the service where reasonably necessary, provided this does not materially reduce the standard of service.

Governing law These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. By booking our service, you agree that any legal proceedings relating to the service will be brought in that jurisdiction.