Man With a Van Putney Terms and Conditions

These Terms and Conditions govern the provision of man and van and removal services by Man With a Van Putney. By making a booking, you confirm that you have read, understood and agree to be bound by these Terms and Conditions. These terms apply to all services provided within the United Kingdom.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Man With a Van Putney, providing man and van and related removal services.

1.2 "Customer" means the individual, business or organisation booking or receiving the services.

1.3 "Services" means any man and van, removal, transport, loading, unloading, packing, or related services supplied by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to carry out the Services.

1.5 "Goods" means any items, furniture, belongings or materials handled, transported or stored by the Company on behalf of the Customer.

1.6 "Contract" means the agreement between the Company and the Customer for the provision of the Services, incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Booking Process

2.1 Bookings can be made by the Customer through the Company’s accepted communication channels as advised by the Company from time to time.

2.2 When making a booking, the Customer must provide accurate and complete information about:

(a) collection and delivery addresses, including access details and any parking restrictions;

(b) the nature, quantity and approximate weight of the Goods;

(c) any particularly large, heavy, fragile, or valuable items;

(d) any special handling requirements;

(e) the desired date and time for the Services.

2.3 The Company will provide a quotation based on the information supplied. Quotations are given on the assumption that the information provided by the Customer is complete and accurate.

2.4 A booking is not confirmed until the Customer has accepted the quotation and the Company has issued a booking confirmation. The Contract is formed when the Company issues that confirmation.

2.5 The Company reserves the right to amend or withdraw any quotation if:

(a) there are changes to the Services requested by the Customer; or

(b) it becomes apparent that the information provided by the Customer was inaccurate or incomplete.

2.6 All bookings are subject to availability of vehicles, staff and other resources at the time of confirmation.

3. Services and Customer Responsibilities

3.1 The Company agrees to provide the Services with reasonable care and skill, in accordance with these Terms and Conditions.

3.2 The Customer is responsible for:

(a) ensuring that Goods are properly packed and prepared for transport unless the Company has expressly agreed to provide packing services;

(b) securing all loose parts of furniture and appliances, including the removal or securing of shelves, drawers, cables and accessories;

(c) disconnecting and reconnecting all electrical appliances, gas appliances and plumbing unless otherwise agreed in writing;

(d) ensuring that there is adequate and safe access to the collection and delivery points for the Vehicle and personnel;

(e) arranging all necessary parking permissions, permits or dispensations;

(f) being present, or ensuring that an authorised representative is present, at the agreed collection and delivery times.

3.3 The Company may refuse to carry out the Services, or may suspend or terminate them, if:

(a) the Customer fails to provide safe and reasonable access; or

(b) the Goods include prohibited items as set out in clause 8; or

(c) the Customer or anyone present behaves in a threatening, abusive or unsafe manner.

4. Payments and Charges

4.1 Charges for the Services may be calculated on an hourly rate, fixed price, or another method agreed in advance between the Company and the Customer.

4.2 The Company will advise the Customer of the applicable rates and any minimum booking times before the Contract is formed.

4.3 Additional charges may apply for:

(a) waiting time caused by delays outside the Company’s control;

(b) additional labour or time required due to inaccurate or incomplete information about the Goods, access, or other circumstances;

(c) extra services requested by the Customer on the day, such as additional drops, packing, or dismantling and reassembly;

(d) tolls, congestion charges, ultra low emission zone charges, parking fees and penalties incurred as a direct result of the Customer’s instructions or circumstances.

4.4 The Company may require a deposit at the time of booking. The deposit amount and due date will be specified in the quotation or booking confirmation.

4.5 The balance of charges must be paid in accordance with the payment terms notified to the Customer, which may require payment in advance or at the time the Services are completed.

4.6 The Company accepts payment by the methods it specifies from time to time. The Customer must ensure that funds are available and that payment details are correct.

4.7 If payment is not made when due, the Company may:

(a) suspend or cancel the Services;

(b) charge interest on overdue amounts at the statutory rate applicable in England and Wales; and

(c) recover from the Customer all reasonable costs incurred in pursuing late or non-payment.

5. Cancellations, Rescheduling and No-Show

5.1 The Customer may cancel or reschedule the Services by giving notice to the Company as soon as reasonably practicable.

5.2 The Company may specify a minimum notice period for cancellations or rescheduling. If the Customer fails to provide the minimum notice, cancellation or rescheduling fees may apply, up to the full value of the booking.

5.3 If the Customer is not present at the agreed collection address at the scheduled time and cannot be contacted, the Company may treat this as a cancellation by the Customer and cancellation fees may apply.

5.4 The Company reserves the right to cancel or reschedule the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, road closures, accidents, staff illness, or safety concerns. In such cases, the Company will use reasonable efforts to offer an alternative date or time, but will not be liable for any indirect or consequential loss resulting from the cancellation or delay.

6. Liability for Loss or Damage

6.1 The Company will take reasonable care to protect the Customer’s Goods and property while providing the Services.

6.2 The Company’s liability for loss of or damage to Goods, or for damage to premises, is limited as follows:

(a) the Company will not be liable for any loss or damage where this arises from the Customer’s failure to pack Goods properly, to secure items, or to prepare appliances or furniture correctly;

(b) the Company will not be liable for damage to furniture or Goods that are inherently weak, poorly constructed, already damaged, or not designed to be moved once assembled;

(c) the Company will not be liable for normal wear and tear, minor scuffs, scratches or marks that may occur as a result of moving large items through tight or restricted spaces;

(d) the Company will not be liable for any loss or damage arising from the presence of concealed defects, infestation, contamination, or other pre-existing conditions.

6.3 If the Company is found liable for loss of or damage to Goods, that liability will be limited to the lower of:

(a) the reasonable cost of repair; or

(b) the current market value of the Goods at the time of loss or damage; or

(c) any specific monetary cap on liability notified by the Company in writing before the Services commenced.

6.4 The Company will not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising out of or in connection with the Services.

6.5 The Customer must inspect the Goods and the premises as soon as reasonably possible after completion of the Services and must notify the Company in writing of any apparent loss or damage within a reasonable time. The Company may not be able to consider claims made after an extended delay where this prejudices its ability to investigate the circumstances.

6.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.

7. Excluded and Prohibited Items

7.1 The Customer must not present for transport, and the Company will not knowingly carry, any of the following:

(a) illegal substances or items, stolen goods, or items obtained unlawfully;

(b) firearms, weapons, ammunition or explosives;

(c) flammable, hazardous, toxic or corrosive materials, including gas cylinders, paints, solvents, oils, chemicals and similar substances;

(d) live animals, pets or plants, unless expressly agreed in writing in advance;

(e) perishable foods or items requiring special temperature-controlled conditions;

(f) cash, jewellery, watches, precious metals, stones or similar valuables;

(g) important documents such as passports, legal papers, financial documents, securities or bonds;

(h) any item whose possession or transport would breach applicable laws or regulations.

7.2 If the Customer presents prohibited items for transport without the Company’s knowledge, the Customer does so entirely at their own risk and the Company will not be liable for any loss, damage or consequences arising. The Customer will indemnify the Company for any loss, damage, cost or expense arising from breach of this clause.

8. Waste, Disposal and Environmental Regulations

8.1 The Company is a removal and transport service and is not a licensed waste carrier unless expressly stated otherwise.

8.2 The Customer must not use the Services to dispose of waste, rubbish or materials that fall within regulated waste categories unless the Company has agreed in advance to provide such a service in compliance with applicable regulations.

8.3 Where the Company agrees to remove unwanted items or waste, the Customer confirms that they have the right to dispose of such items and that they are not hazardous, controlled or otherwise subject to special disposal requirements unless this has been disclosed and agreed.

8.4 The Customer is responsible for any fines, penalties or charges resulting from the incorrect description or unlawful disposal of items they have asked the Company to remove.

8.5 The Company will use reasonable endeavours to dispose of agreed items at lawful facilities in accordance with applicable waste, recycling and environmental regulations.

9. Access, Parking and Property

9.1 The Customer must ensure that suitable parking is available for the Vehicle at both collection and delivery addresses. This includes arranging parking permits or dispensations where necessary.

9.2 The Customer is responsible for any parking fines or penalties incurred as a direct result of inadequate instructions, lack of permits, or restrictions at the addresses.

9.3 The Customer should take reasonable steps to protect flooring, walls, doors and fixtures at both the origin and destination properties. While the Company will take reasonable care, it is not responsible for cosmetic damage that arises unavoidably when moving large items in confined spaces, unless caused by negligence.

10. Delays and Events Beyond the Company’s Control

10.1 The Company will use reasonable efforts to meet agreed collection and delivery times, but all times are estimates and cannot be guaranteed.

10.2 The Company will not be liable for delays or failure to perform the Services where this is caused by events beyond its reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, breakdowns, public transport disruption, civil disturbance or industrial action.

10.3 If a delay occurs, the Company will keep the Customer informed where reasonably possible and will seek to complete the Services as soon as it is safe and practicable to do so.

11. Insurance

11.1 The Company maintains such insurance cover as it considers appropriate for the nature of its Services and as may be required by law.

11.2 The Customer is advised to maintain their own insurance for Goods in transit or during a move and to check whether their existing home or business insurance policies provide suitable cover.

12. Complaints and Dispute Resolution

12.1 If the Customer has any concerns or complaints about the Services, they should notify the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.

12.2 Both parties agree to act in good faith and to attempt to resolve disputes amicably in the first instance.

13. Privacy and Data Protection

13.1 The Company may collect and process personal data about the Customer in order to accept bookings, provide the Services, and manage its business operations.

13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to safeguard such information.

14. Variation and Severability

14.1 The Company may update or amend these Terms and Conditions from time to time. The version applicable to a Contract will be the version in force at the time the booking is confirmed.

14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision will be severed and the remaining provisions will continue in full force and effect.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By confirming a booking with Man With a Van Putney, the Customer acknowledges and agrees to be bound by these Terms and Conditions.